The UK mainland consists of England, Scotland (excluding Highlands & Islands) and Wales and Northern Ireland. Please note that for the purposes of this definition, Isle of Man, Scilly Isles, Scottish Highlands & Islands, Jersey and Guernsey are not considered part of the UK mainland, and for details relating to these destinations please contact us.
Provided your order is placed before 3pm (15:00) we guarantee to despatch it from our warehouse on the next working day. If your order is placed after 3pm, we still endeavour to despatch it on the next working day but cannot provide any guarantees to this extent. If your order is placed on a non-working day* then it will not be shipped until the next available working day.
*A non-working day is any Saturday, Sunday or UK designated Bank Holiday.
We cannot be held liable if your order does not arrive on time. Once an order has been despatched from our warehouse we rely on our couriers’ to deliver in line with the promised time scales, however occasionally these time scales are not met. Of course we will always endeavour to ensure your order is delivered on time and will be happy to assist with this where required.